Common Error Messages and What They Mean
400 / 500 Error (Microsoft) A Microsoft-specific issue related to Outlook or Azure. This usually occurs when:
The Outlook platform is temporarily unstable
Microsoft rejected the authentication request
Your tenant has restrictive app permissions
Fix: Wait 10–30 minutes and retry. Use Outlook Web for best stability.
Rate Limit Microsoft or Google temporarily blocked activity due to too many login attempts or too much API activity.
Fix: Wait 30–60 minutes and try again. Avoid repeated login attempts — this resets the cooldown.
"Error Connecting to Google" Google rejected the connection. Common causes:
Duplicate or conflicting email identities in the organization
Attempting to connect using an alias instead of a primary email
Previously revoked permissions
Fixes:
Re-authenticate in an incognito window
Ensure you're using your primary Google account email
Re-approve access in myaccount.google.com → Security → Third-party apps
"Sorry, we're having trouble signing you in" (Microsoft) Microsoft could not authenticate your identity. Usually caused by:
Domain mismatch (email doesn't match your Ve AI subscription domain)
Trying to join a different Ve AI organization
Incorrect or cached Microsoft credentials
Fixes:
Log out of all Microsoft accounts → retry
Ensure you're signing in with the email linked to your Ve AI account
Use Incognito/Private mode
Admin Approval Required (Outlook / Microsoft 365) Your organization blocks third-party apps unless approved by an IT administrator.
Fix: Send your IT admin the screenshot of the approval request and ask them to allow access for the Ve AI app in Azure Active Directory → Enterprise Applications.
Extra Troubleshooting Steps
These steps fix the majority of stubborn connection issues.
Try Incognito/Private Mode Fixes problems caused by cached credentials or plugins.
Disable Browser Extensions Security or privacy extensions can block auth windows.
Check Your Login Email Make sure you are logging in with the same email registered to Ve AI. Using aliases can cause provider mismatch errors.
Verify Domain Match If your organization uses domain restrictions, your login email must match the approved domain in your Ve AI workspace.
Revoke Ve AI Access and Retry If credentials are out of sync:
Google → myaccount.google.com → Security → Third-party apps
Microsoft → portal.azure.com → Manage applications
Remove Ve AI → reconnect from your dashboard.
Use Outlook Web Instead of Desktop Microsoft's desktop app is less stable for authentication. Switch to Outlook Web for initial setup.